- We normally ship within 24 Hours, Monday-Friday.
- Shipping Timetable
Shipping Method Shipping Timeframe Free Shipping 4-6 business days after ship date Standard/Ground 3-5 business days after ship date Two Day Delivery 2 business days after ship date Next Day Delivery 1 business days after ship date
If tracking indicates the package has been delivered, it could be somewhere safe. Please check your office, porch, garage, bushes and with your neighbor.
If you still are not able to locate the package and it is past the shipping timeframe, please email Customer Support so we may be able to resolve the issue.
Returns
By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Click here to read our web site Terms and Conditions.
Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Basic Criteria
All returns must include the following:
- Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
- Valid Return Merchandise Authorization (RMA).
- The return must be complete and include all accessories.
Basic Return Policy
- Unless otherwise stated below, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
- Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.
- Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
- Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
- The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Defective Products
- Defective products can only be returned in exchange for the exact same product For defective products, a return authorization may only be granted within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
- Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
- For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
What if my "Specially Shipped" item is received in DAMAGED condition?
IF THE DRIVER HAS NOT YET LEFT YOUR LOCATION:
Have the driver note on the delivery paperwork that the item has been received in DAMAGED condition, and that you are REFUSING the shipment. The driver will then take the damaged item and return it to us. Once tracking shows the item as being refused, you can contact us and we will issue a replacement or a refund without being penalized in any way.
IF THE DAMAGE HAS BEEN DISCOVERED *AFTER* THE DRIVER HAS ALREADY LEFT YOUR LOCATION:
- Immediately contact the carrier that delivered your item to alert them of the situation.
- Immediately contact us to report the situation. Details such as: package condition, how it was received (left at front door, signed for), description of the nature of the damage, are very helpful.
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself. (It may be necessary for the carrier that delivered the item to return to do an inspection report on the damage).
- DO NOT simply ship the item back without first being instructed to do so. Taking this action may result in a denial of a damaged item claim per shipping carrier’s claims guidelines.
